Staff Profiles

Susanne Lewis

Susanne Lewis

Partner (Marketing & Sales Admin)

The wife of Robert, Susanne has worked on and off for Balmforth for over 10 years in a variety of roles. She currently oversees long term marketing strategies, social media, website support and document template settings.

Robert Lewis BSc CEng MNAEA MARLA

Robert Lewis BSc CEng MNAEA MARLA

Managing Partner

Robert opened the Mildenhall office in 2001 and in a short space of time has turned Balmforth from the smallest agent in the town to the largest agent occupying a prime town centre location. As a member of the National Association of Estate Agents, Association of Residential Letting Agents and also a chartered engineer, Robert combines academic and professional qualifications with a wealth of experience.

Linda Keogh

Linda Keogh

PA to Partner (Mildenhall)

PA to the Managing Partner Robert Lewis. In addition Linda assists with the running of the larger sites as well as handling all personnel matters.

Chris Mullender

Chris Mullender

Rentals Director (Mildenhall)

As our longest serving member of staff, Chris has extensive experience in all aspects of our rental business. Chris now oversees both our rental management software and the management of landlords. Chris also carries out all the rental valuations.

Debbie Pollecut

Debbie Pollecut

Senior Sales Negotiator (Mildenhall)

Having worked for Balmforth Haverhill for almost 15 years, Debbie brings a tremendous depth of experience of the sales market.
Debbie is now undertaking a central coordinating role for the various sales duties in our busy office. With her friendly and bubbly personality, Debbie is a real asset to Balmforth Mildenhall.

Megan Norton MNAEA

Megan Norton MNAEA

Sales Valuer & Negotiator (Mildenhall)

Megan joined our growing team in the summer of 2013 after completing her A levels at Mildenhall College. A former Head Girl, Megan achieved the highest grades in her year. Megan previously carried out the listing of all our rental properties as well as carrying out rental take-on's and valuations of our rental properties. She has now moved to the role of Sales Valuer & Negotiator, assisting with sales valuations, carrying out the property listings process, together with sales viewings and negotiations.
Having qualified as a member of the National Association of Estate Agents, Megan brings a breadth of qualifications and experience to this important role.

Viv Williams

Viv Williams

Sales Negotiator (Mildenhall)

Over many years Viv has developed a wealth of experience with both National House builders and Agents. Viv’s personable approach has endeared purchasers to both her and Balmforth over the years and she continues to achieve success with both sales and rentals.

Lynn Morley

Lynn Morley

Senior Office Administrator (Mildenhall)

Lynn has worked for Balmforth for over eight years and now manages the listings of sales properties and co-ordinates key office administration. Her depth of local knowledge and approachable manner make her popular with both staff and clients.

Natalie Turner

Natalie Turner

Sales Administrator (Mildenhall)

Natalie has worked for Balmforth for a number of years on the rental side of the business. Her new role on the sales side involves a proactive applicant management a well as general sales administrative duties.

Lorna Colman

Lorna Colman

Sales Administrator (Mildenhall)

Lorna joined the growing Balmforth team in the summer of 2010 having worked for another local agent for over 25 years. Lorna assists with sales administration and activity records.

Hayley McAuley

Hayley McAuley

Sales Progressor (Mildenhall)

Hayley deals with all of the sales progressing conversing with solicitors, sellers and buyers. Having come from a legal background, Hayley has successfully undertaken the role with a positive impact from the start. With the legal and financial profession getting ever more complicated this demanding role carries increasing importance.

Emma Bassam

Emma Bassam

Sales Administrator (Mildenhall)

Emma has joined the Balmforth Team as our Saturday Sales Administrator. Emma has previously worked in sales support roles and having undergone an intensive training programme, she is now a valued member of our sales staff.

Izzy Wilson

Izzy Wilson

Saturday Office Administrator (Mildenhall)

We are delighted that Izzy has joined us at Balmforth, working on a Saturday and some holiday cover, carrying out general office duties.

Rebekka Stephensen

Rebekka Stephensen

Rental Administrator (Mildenhall)

Rebekka initially worked on the Sales Progressing side of the business but with the continuing expansion of Balmforth she now has a permanent position within Rentals, organising rental repairs and rental administration.

Charlotte Fitch

Charlotte Fitch

Rental Negotiator (Mildenhall)

Charlotte joined Balmforth in July 2015 as our Junior Rental Negotiator. Charlotte has extensive retail experience and has joined Balmforth in order to pursue a career in the property business. In the Summer of 2016, Charlotte moved to a new role in the Mildenhall office with added responsibility for rental listings and check outs. With a pro-active approach and a warm personality, Charlotte is a real asset to our rental team.

Natalia Krakowska

Natalia Krakowska

Rental Administrator (Mildenhall)

Natalia originally joined Balmforth on a work experience placement from Cambridge City College in 2013. At the end of her college placement she continued to work part-time undertaking special projects for the business. In the summer of 2014 she was appointed to a permenant position for the listing of our rental properties. Her IT skills and background across various aspects of the business has now led Natalia to a more "front of office" position in dealing with enquiries from the general public.

Polly Brown

Polly Brown

Rental Administrator (Mildenhall)

Polly joined our team in 2017 and with a background in education, has a breadth of customer service experience. She has already fitted in well with our enthusiastic team with her primary responsibilities for listing rental properties, together with general rental administration.

Carole Mullender

Carole Mullender

Accounts Administrator (Mildenhall)

As well as carrying out the book keeping duties for the business, Carole oversees invoicing and payments to landlords.

Teresa Chambers

Teresa Chambers

Financial Administrator (Mildenhall)

Having worked in the legal profession for over 12 years Teresa now undertakes most of the account administration. This involves the daily bookkeeping work for the general operation of the business together with the operation of the client accounts and rental monies on the letting side of the business.

Sue Smith

Sue Smith

Senior Rental Administrator (Beck Row)

Sue joined Balmforth in the summer of 2013 having had an extensive background in both the teaching and medical professions. Sue's main job role is dealing with our hectic lease signing process based in Beck Row, giving invaluable support for prospective tenants which ensures the lease signing process progresses smoothly.

Matt Barton

Matt Barton

Rental Negotiator (Beck Row)

Matt has lived locally for most of his life and having gained some experience with another local agent, has recently joined Balmforth, as one of our Rental Negotiators. His confident and outgoing nature will be a great asset within this role.

Stephen Mullender

Stephen Mullender

Senior Partner (Haverhill)

Steve first started work an Estate Agent trainee in Cambridge in 1975 and steadily climbed the career ladder with posts of negotiator, branch manager, area manager and area sales director before starting his own firm namely Balmforth in 1989, which has now become the longest established estate agency in Haverhill. A Fellow of the National Association of Estate Agents, Steve is able to draw upon over 30 years experience as an estate agent.

John Wheeler

John Wheeler

Valuations Manager (Haverhill)

Aged 31, John has worked as an estate agent in Cambridge but predominantly Haverhill for 14 years and remains as enthusiastic as ever. Having been with this firm for 2 years he has proved an extremely popular acquisition with both clients and staff. There are few Estate Agents who would know the Haverhill area any better.

Mo Sullivan

Mo Sullivan

Lettings Manager (Haverhill)

Mo started working as an estate agent in Haverhill over twenty years ago and went on to specialize in the residential lettings field, initiating the Balmforth rental department in 1993 which she has expanded to having probably the largest portfolio in Haverhill. As well as her wealth of experience Mo also holds a degree in housing.

Joanne Mizon

Joanne Mizon

Senior Office Administrator (Haverhill)

Jo has been with Balmforth for some three years now and as well as being involved with front line sales, is in charge of key aspects of the office administration.