Staff Profiles

Susanne Lewis

Susanne Lewis

Partner (Marketing & Sales Admin)

The wife of Robert, Susanne has worked for Balmforth for over 15 years in a variety of roles. She currently oversees long term marketing strategies, social media, website support and document template settings. Susanne prepares all our marketing materials which are put together in-house and promote the extensive services that the business offers. In addition, Susanne also carries out the purchasing functions for the business, as well as behind the scenes support for the many and varied requirements of this business size and type.

Robert Lewis BSc CEng MNAEA MARLA

Robert Lewis BSc CEng MNAEA MARLA

Managing Partner

Robert opened the Mildenhall office in 2001 and in a short space of time has turned Balmforth from the smallest agent in the town to the largest agent occupying a prime town centre location. As a member of the National Association of Estate Agents, Association of Residential Letting Agents and also a chartered engineer, Robert combines academic and professional qualifications with a wealth of experience.Robert also oversees the Sales Progression of the properties. As well as running the business, Robert has an active role in the Sales side and carries out most if the property valuations, as well as pursuing most of the larger development sites.

Emma Bassam

Emma Bassam

PA to the Managing Partner (Mildenhall)

Emma initially started work at Balmforth to help cover Saturday work but this has grown considerably and for the last few years, she has worked as a sales administrator assisting in the valuation preparation and setting up of the property files. In the Summer of 2020, Emma moved to her current position and now handles personnel, HR and recruitment. In addition, Emma carries out a number of specific contractual functions on the various sites that Balmforth are involved with. She also works to ensure Balmforth’s compliance with a multitude of regulations, including GDPR and the need to train all staff across the spectrum of Property related legislation.

Chris Mullender

Chris Mullender

Rentals Director (Mildenhall)

As our longest serving member of staff, Chris has extensive experience in all aspects of our rental business. Chris now oversees both our rental management software and the management of landlords. Chris also carries out all the rental valuations. In addition, handles all Landlord and Contractor payments, together with resolving legal and regulatory matters.

Megan Norton MNAEA

Megan Norton MNAEA

Senior Sales Negotiator & Valuer (Mildenhall)

Megan joined our growing team in the summer of 2013. Megan previously worked on the rental side of the business. She now has the role of Senior Sales Valuer & Negotiator, assisting with sales valuations, carrying out the property listings process, together with sales viewings and negotiations. Megan is also one of our dedicated Sales Progressors, carrying out this very important role liaising between, Vendor, Purchaser and associated Solicitors, to ensure a smooth transaction. Having qualified as a member of the National Association of Estate Agents, Megan brings a breadth of qualifications and experience to this important role. In addition, Megan overseas the increasingly important ‘social media’ side of the business.

Rebekka Stephensen

Rebekka Stephensen

Rental Manager (Administration) (Mildenhall)

Rebekka initially worked on the Sales Progressing side of the business but with the continuing expansion of Balmforth, she now has a permanent position within Rentals as Rental Manager (Administration), organising rental repairs and rental administration. Rebekka also undertakes the rental checkout process with its complex requirements and need to meet TDS regulations.

Matt Barton

Matt Barton

Sales Negotiator (Mildenhall)

Matt has lived locally for most of his life and having gained some experience with another local agent, until he joined Balmforth, as one of our Rental Negotiators. Matt then moved to then moved to the Senior Rental Negotiator position until the Summer of 2020, he joined the Sales Team as a Negotiator. His property experience together with an in-depth understanding of our software, has given him the ability to step straight into this role.
His confident and outgoing nature are of great benefit within this role.

Charlotte White

Charlotte White

Sales Negotiator (Mildenhall)

Charlotte joined Balmforth in July 2015 as our Junior Rental Negotiator. Charlotte has extensive retail experience and has joined Balmforth in order to pursue a career in the property business. In the Summer of 2016, Charlotte moved to the Mildenhall office with added responsibility for rental listings and check outs. In the Spring of 2018 Charlotte took on a new role as Sales Negotiator. With a pro-active approach and a warm personality, Charlotte is a real asset to our sales team. Charlotte is also one of our dedicated Sales Progressors, carrying out this very important role liaising between, Vendor, Purchaser and associated Solicitors, to ensure a smooth transaction.

Natalie Turner

Natalie Turner

Sales Administrator (Mildenhall)

Natalie has worked for Balmforth for a number of years initially on the rental side of the business but in recent years on the sales side. Her role on the sales side involves the property listings and arranging contractual paperwork, as well as general sales administrative duties. Having lived locally for most of her life, Natalie has a great depth of knowledge of the local area as well as considerable experience in the property market. Natalie's cheerful manner is a great asset as she is often the first point of contact to both visitors in the office an telephone enquiries.

Lorna Colman

Lorna Colman

Sales Administrator (Mildenhall)

Lorna joined the growing Balmforth team in the summer of 2010 having worked for another local agent for over 25 years. Lorna assists with sales administration and activity records. Lorna carries out much of the valuation preparation and administration, together with overseeing the control of the sales property files.

Teresa Chambers

Teresa Chambers

Financial Administrator (Mildenhall)

Having worked in the legal profession for over 12 years Teresa now undertakes most of the account administration. This involves the daily bookkeeping work for the general operation of the business together with the operation of the client accounts and rental monies on the letting side of the business.

Sammi Smith

Sammi Smith

Sales Administrator (Mildenhall)

Sammi having graduated from UEA and joined our expanding rental department to provide additional administrative resources. Sammi has now moved over to Sales Administration which includes property listings, scheduling of appointments and general administration. Sammi undertakes various supporting functions including AML checks, conveyancing quotations and the other functions as part of property listings. Sammi has proven to be a great asset to the company with experience in both the rentals and sales sides of the business.

Polly Patterson

Polly Patterson

Rental Administrator (Mildenhall)

Polly joined our team in 2017 and with a background in education, has a breadth of customer service experience. She has already fitted in well with our enthusiastic team with her primary responsibilities for listing rental properties, together with general rental administration. Polly has gained in experience and with her passionate attitude to her work, she a great asset to the rental team.

Natalia Krakowska

Natalia Krakowska

Rental Administrator (Mildenhall)

Natalia originally joined Balmforth on a work experience placement from Cambridge City College in 2013. At the end of her college placement she continued to work part-time undertaking special projects for the business. In the summer of 2014 she was appointed to a permanent position for the listing of our rental properties. Her IT skills and background across various aspects of the business has now led Natalia to a more "front of office" position in dealing with enquiries from the general public. Natalia also assists with various IT responsibilities across the various platforms and software necessary to support the business.

Lydia Starks-Caston

Lydia Starks-Caston

Rental Administrator (Mildenhall)

Lydia joined our busy rental team in early 2020, as a Rental Administrator. Her main functions include the servicing of rental leads of which she has first hand experience. In addition, she administers the correspondence with utility companies and general rental administration to cover many parts of the complex process. Lydia has quickly fitted into our dynamic team and her legal studies gives an excellent supporting background to her rental duties.

Bianca Foley

Bianca Foley

Rental Administrator (Mildenhall)

Bianca joined us in the Autumn of 2018, based in our Mildenhall office. Bianca carries out rental administration duties within our busy rental department. Having a background of retail and customer support and with a bubbly & friendly personality, Bianca has settled in well and is a great asset to the company. Bianca also carries out a range of other functions including property checks, arranges boiler services and assisting with repairs.

Kerri Southgate

Kerri Southgate

Office Administrator

Kerri joined Balmforth in the Summer of 2020, primarily to cover the Saturday administrator’s role. This will however, include additional coverage where required during the working week. Kerri is currently taking a full-time degree and is combining higher education with gaining experience in the property market. Her ability to take on many varied functions, will greatly assist her role in the business.

Jordan Faulkner

Jordan Faulkner

Rental Negotiator (Beck Row)

Jorden joined our expanding rental team in the Summer of 2018, as a Rental negotiator, based in our Beck Row office. His calm and professional manner has made an immediate impact with our clients and his attention to detail with all leads, is producing positive results. Jordan has gained considerable experience in this position and he is able to guide and assist prospective tenants, secure the property of their choice.

Sue Smith

Sue Smith

Senior Rental Administrator (Beck Row)

Sue joined Balmforth in the summer of 2013 having had an extensive background in both the teaching and medical professions. Sue's main job role is dealing with our hectic lease signing process based in Beck Row, giving invaluable support for prospective tenants which ensures the lease signing process progresses smoothly. The lease signing process encompasses a wide variety of functions to include application processing, referencing and as well as ensuring that the documentation meets the appropriate legal requirements.

Steven Amoss

Steven Amoss

Rental Negotiator (Beck Row)

Steven joined the business in the Summer of 2020, having previously worked in the construction industry, Steven has quickly adapted to the needs of the business and his people skills enable a productive rapport with potential tenants. His local knowledge and understanding of the property business are also great assets to this job function.